INTELLECTUAL SERVICE QUALITY: THE ECONOMIC AND LEGAL MEANING

Author

, associate professor, Kharkiv, Pletnovsky 5
ORCID ID:

In heading

Economic theory of law;

Signed print

22.05.2018

Issues number

2018 - № 2 (33)

Page

108-120

Type of articles

Scientific article

Code UDK

330.126.6-021.4:347.77

ISSN print

2411-5584

Abstract

The article analyzes consumer-oriented and production approaches to evaluation of intellectual service quality. The author substantiates specific features of intellectual services:тconsumer perception of quality; resource, process and resultative quality; quality of intellectual labor. Having defined expenses for intellectual services as investments in knowledge resources, the author reveals the content of an investment component of their quality. The author has indicated network, personalized and innovative components of the quality. The author has substantiated institutional criteria, the content and levels of social norms of the quality: international, national, regional, intra-firm, individual and contractual.

Keywords

intellectual services, intellectual service quality, the consumer-oriented, production and innovative content of quality, consumer perception of quality, resource, process, resultative, network, personalized quality, institutional criteria and social norms of intellectual service quality.

Reviewer

External reviewer

Article in PDF

108-120

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16.04.2018